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HI TELECOMS!

Intelligent customer service reduces churn, retains customers and helps you to stand out in a saturated market. With solvatio, you serve data-driven customer experiences across multiple channels while leveraging AI and delighting your customers. Integrate your data and turn it into solutions. Create customer journeys while maintaining a holistic view. All in one place.

CHOOSE YOUR CHALLENGE!

Providing Customer Experiences
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Improving Service Quality
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Scaling Through Omnichannel
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Creating Revenue & Saving Cost
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Integrating & Standardizing Data
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Leveraging AI & Next Best Actions
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we are solvatio

WHO WE ARE

solvatio enables technology to benefit people. We are creators of experiences in customer service. Arch enemies of churn. We’re best friends with your agents, analysts, and engineers. We turn effort into excellence. Silos into common value. We connect what defines you.

WHAT DEFINES US

  • Telecom’s focused organization

  • Data-driven mindset
  • Customer focused products
  • 25 years of AI experience
  • Agile and iterative project approach
  • Trusted by leading telco providers
what defines solvatio
our customer service mission

OUR MISSION – MAKE ICE

solvatio sails exclusively in telco water – and therefore knows how to maneuver through your IT & business infrastructures. Our mission is to MAKE ICE – to measurably, automatedly, knowingly turnkey and efficiently improve customer experiences.

OUR SOLUTION

Our flagship solution, solvatio® X, handles and solves more than 40 million support and service cases annually and proves that artificial intelligence minimizes service efforts, reduces cost and increases efficiency in customer service – all while generating better experiences for your customers. Come aboard!

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our customer service solution

STOP READING, START EXPERIENCING

Click through customer service solutions yourself. In just 5 minutes, you can take a sneak peek into our solutions. If you have questions after that – do not hesitate to request more information or a personalized demo. Have fun!

Get to the Xperience

Try our solution out yourself in just 5 minutes!

Get to the Xperience
solvatios telecom customers

OUR CUSTOMERS

Trusted by the best: At solvatio, we benefit from long-term partnerships with leading telecom providers. Therefore we know your requirements, your systems and your challenges. We’re not generic. We’re built for telcos. Built for you.

READ OUR SUCCESS STORIES

RECENT UPDATE

We welcome as our new CEO, Fabian Metz

22. February 2024|0 Comments

solvatio AG, a leading provider of AI-enabled customer service troubleshooting solutions for broadband networks and devices announces a leadership transition. After nearly two decades, CEO, Wolfgang Griesmeier is stepping down. We appreciate Wolfgang’s valuable contributions [...]

OUR RECENT BLOG

Swisscom Case Study

Wave of Gen-AI at MWC2024

The Mobile World Congress (MWC) 2024 offered a vibrant representation of the latest in tech innovation, with “Gen-AI” taking centre stage and being this years’ “buzzword”, signalling a paradigm shift […]

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Swisscom Case Study

Open Access? Overbuilding!

Germany lags far behind in international comparison when it comes to fiber-optic expansion. The fact that this will probably not change in the near future is due to a vexed issue: Instead of leveraging […]

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Swisscom Case Study

What the Romans tell us about proactive customer service

When the Roman Empire experienced its greatest expansion under Emperor Trajan, it did so not only because of its military strength. Nor only because of its diplomacy […]

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CUSTOMER STORIES

CUSTOMER EXPERIENCES

Swisscom Case Study

“We use solvatio® X to delight our customers in the problem solution process.”

Carlo Däscher, Head of Process Implementation & CUC-IT, Swisscom

READ THE CASE STUDY

AGENT EXPERIENCES

Swisscom Success Story

“We have initiated a mind-change with our agents by the way – they enjoy the product and working with it.”

Rocco Schiavano, Leader for Organisation Development, Swisscom

READ THE CASE STUDY

TELECOM EXPERIENCES

Sunrise Case Study

“In a context where customers demand the best Quality of Experience for triple-play services, solvatio ensures a flawless and compelling experience to an ever-growing number of users that are reaching Sunrise on the web”

Carlo Rossi, Senior Project Manager ITBPPM / Sunrise

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OUR SERVICES AIM TO IMPROVE YOUR CX

solvatio self service enabler

Create self-service customer experiences that relieve your agents and increase your accessibility.

solvatio bot smartener

Enable your bots to solve customer service issues with smart and dynamic decision-making.

solvatio AI DECISION COACH

Empower all your channels with data-driven action recommendations by AI.

BOOK YOUR DEMO
solvatio Undercover Automator

Maximize automation across all systems: Automate diagnosis and solutions below the surface – and customer communications above.

solvatio Omnichannel Aggregator

Turn various customer service channels into one journey without borders.

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solvatio Anomaly Whisperer

Pinpoint the root cause of a failure quickly through real-time customer network feedback.

Book the demo now