SELF SERVICE – WIN-WIN FOR YOU AND YOUR CUSTOMERS
On the web or via app
What’s better than a solved problem? A problem that your customers solve themselves. The kind that generates positive customer experiences, reduces the workload on your call center, and can be solved 24/7. 81% of today’s customers prefer to solve problems on their own instead of contacting customer service. Let’s enable them to do so. We help you to help your customers help themselves.
And the role that AI plays here
Self-service interactions are significantly cheaper than in the call center: you save money and relieve your agents. You are always available with a channel that solves challenging customer problems, raises customer satisfaction and gives agents more time to solve the most complex cases. Combined with Artificial Intelligence, self-service becomes even more valuable: it provides your customers with data-driven suggested actions (NBAs) tailored to their situation. As all your customer service channels train this AI, the quality of self-service never stops rising. Provide fast, cost-efficient, and competent help for more satisfied customers. That’s what we enable you to do.
WE ENABLE YOU. YOU ENGAGE YOUR CUSTOMERS.
With the solvatio SELF-SERVICE ENABLER you conveniently provide your customers with customer service content. Via web or app, they can solve problems completely on their own. OSS/BSS integration enables them to perform actions and automations to solve even complex problems. At the same time, you have a holistic view of all customer actions so they can switch channels seamlessly without losing context. And you don’t even need to create extra service content for all that: Simply adapt your existing, central content and enrich it with images or video material. (single source- multi use) Self-Service is an essential part of every true omnichannel customer service.
An intuitively useable tool for fault troubleshooting
“Our goal to provide the customer with an intuitively useable tool for fault troubleshooting (…) has thus been fully achieved. With the Quick Check Customer Self Ticket project, we have taken an important step in our online self-care strategy”
Titus Torri
Assurance Project & Experience
Swisscom AG
WHY TELCOS LOVE THE solvatio® SELF SERVICE ENABLER
YOU LOVE YOUR CUSTOMERS?
They will love you, too.
The biggest advantage of self-service? You give your customers what they want. You actively engage them in the problem-solving process and make it a positive customer experience instead of a negative one. In an easy-to-use tool, they can execute data-driven solution paths that are enriched with descriptive image or video material. Self-service is a massive lever for customer satisfaction and loyalty, because it turns a customer problem in a positive direction: You don’t make it their problem. You make it their solution.
REGISTER FOR A DEMO!
We connect what defines you. We enhance it with data-driven technologies and automations. And we enable you. To shine in a true omnichannel environment. Have a look! See our solution in action.
