SWISSCOM

SAVING 17.5 MILLION$ OVER THREE YEARS

By applying Machine Learning capabilities within solvatio® X, Swisscom managed to improve their FTR to 90%, reduce the number of calls for the 2nd level by 50% and improved their AHT significantly. Find more KPIs and information in the case study below.

Improving customer service quality at Sunrise

ML FOR POSITIVE CX

Swisscom wants their customer service to come to the right, sustainable solution as quickly as possible. The use of Machine Learning generates positive customer experiences by offering tailored solutions to customers and agents in a true omnichannel environment.

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“We use ML within solvatio to find the right solution as quickly as possible and to give more power directly to the customer.”

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All solvatio services.

solvatio® AI DECISION COACH

Empower all channels with data-driven recommendations by AI.

solvatio® OMNICHANNEL AGGREGATOR

Turn various customer service channels into one journey.

solvatio® BOT SMARTENER

Enable your bots to solve customer service issues with smart and dynamic decision-making.

solvatio® ANOMALY WHISPERER

Pinpoint the root cause of a failure quickly through real-time customer network feedback.

solvatio® SELF SERVICE ENABLER

Create self-service customer experiences that relieve your agents and increase your accessibility.

solvatio® UNDERCOVER AUTOMATOR

Maximize automation across all systems: Automate diagnosis, solutions, and communications.