AI that streamlines customer journeys

Have a common basis for decision-making that never stops learning.

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HOW TO LEVERAGE

AI & NBAs TO STREAMLINE CUSTOMER SERVICE JOURNEYS.

Dynamic, data-driven responses.

solvatio’s Next Best Actions (NBAs) deliver data-driven action recommendations – aligned with the context of customers or service agents. Based on the correlation of current data and historic resolutions, the action most likely to solve a problem is suggested: A common basis for decision-making across all your customer service channels.

AI & NBAs streamline customer service journeys at Swisscom

“What I appreciate is the possibility to train the system. Through ML, we can learn based on customer feedback and existing solutions!

Carlo Däscher, Head of Process Implementation, Swisscom

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LEARNING FROM EACH OTHER: HYBRID INTELLIGENCE.

AI constantly optimizes its suggestions – through data or new input of customers or service agents. It minimizes the execution of non-relevant actions to help reduce the Average Handling Time or maximize the efficiency in self-service: Customers get better results faster – while AI keeps learning from your agents and customers.

  • Guide your agents
    with AI!

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  • Offer AI-driven
    Self-Service!

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AI & NBAs: Hybrid Intelligence

WHAT AI CUSTOMER SERVICE CAN DO

  • NBAs scale on every customer service channel
  • Supervision and optimization through agent feedback
  • Serving data-driven customer experiences
  • Fostering consistent service quality
  • Providing agent guidance and shortening AHT
  • Collaborating with data lakes and externa algorithms
AI & NBAs foster customer experiences in customer service.

DATA-DRIVEN TOWARDS THE CX HORIZON.

We want to enable you. To make use of your available data. To amaze your customers. Next Best Actions (NBA) leverage the information in your organisation for better customer experiences – always with the big picture in mind: We’re no ML silo, but open to collaborate with data lakes and external algorithms. Our vision is turning data into CX.

  • Have no limits
    for Automation!

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  • Drive CX through
    Omnichannel!

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REGISTER FOR A DEMO!

We connect what defines you. We enhance it with data-driven technologies and automation. And we enable you. To shine in a true omnichannel environment. Find out how our solution helps you to achieve your customer service goals.

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All solvatio services.

solvatio® AI DECISION COACH

Empower all channels with data-driven recommendations by AI.

solvatio® OMNICHANNEL AGGREGATOR

Turn various customer service channels into one journey.

solvatio® BOT SMARTENER

Enable your bots to solve customer service issues with smart and dynamic decision-making.

solvatio® ANOMALY WHISPERER

Pinpoint the root cause of a failure quickly through real-time customer network feedback.

solvatio® SELF SERVICE ENABLER

Create self-service customer experiences that relieve your agents and increase your accessibility.

solvatio® UNDERCOVER AUTOMATOR

Maximize automation across all systems: Automate diagnosis, solutions, and communications.