solvatio® X


Open architecture for full value creation.

The mainstays of solvatio® X.

The solvatio® X NORTHBOUND INTERFACE and solvatio® X SOUTHBOUND INTERFACE are essential elements of the software architecture.

Both interfaces provide access to the solvatio® X KNOWLEDGE BASE, the brain of the software. The SOUTHBOUND INTERFACE acts at the backend of solvatio® X, orchestrates data access and forms a powerful data foundation for value-adding use of advanced technologies such as machine learning. The NORTHBOUND INTERFACE, on the other hand, enables communication with the KNOWLEDGE BASE via various frontends, whether for service technicians or end customers.

This open architecture enables solvatio® X to be flexibly and extensively integrated into a wide variety of front- and backends.

The basis: solvatio® X SOUTHBOUND INTERFACE.

The solvatio® X SOUTHBOUND INTERFACE is the basis of the software: It can integrate various systems into solvatio® X and thus establish it as a central tool.

The connectors interacting with SOUTHBOUND INTERFACE are able to control any data source, whether data lake, services, systems or internal data. If the data sources are REST- or SOAP-based, the solvatio® X INTEGRATION WIZZARD automatically generates connectors and integrates them on the fly. There is no need for manual effort, integration is automated.

SOUTHBOUND INTERFACE is data-based and enables machine learning outside of solvatio® X on any data source. This, combined with the possibility of integrating many systems into solvatio® X as the only system, makes the backend even stronger. The SOUTHBOUND INTERFACE is thus the stable and learning foundation for a strong frontend.




A central and learning tool: The solvatio® X SOUTHBOUND INTERFACE enables the integration of many systems into a single system.



No matter which channel: The solvatio® X NORTHBOUND INTERFACE provides it with Next Best Actions (NBA): Automation and AI thus become applicable.

Standard Technologies

Standard Technologies

The solvatio® X NORTHBOUND INTERFACE & SOUTHBOUND INTERFACE use standard technologies: manual effort is reduced and efficiency is increased.

The door to communication: solvatio® X NORTHBOUND INTERFACE.

The solvatio® X NORTHBOUND INTERFACE is the door to the KNOWLEDGE BASE and enables communication on different frontends. Channels such as Chat Bot or Self Service are connected to solvatio® X via the NORTHBOUND INTERFACE – end users thus benefit from the contents of the KNOWLEDGE BASE. Call agents and sales representatives also have access to the KNOWLEDGE BASE via the interface and helpdesk. The possibility of integrating different channels into solvatio® X increases the range of functions of your existing systems.

The integration effort for your channels and clients is low, because the NORTHBOUND INTERFACE is REST-based: Conventional systems are integrated into solvatio® X without major effort. Once the channels have been connected to solvatio® X, it delivers information, dialogues and the results of artificial intelligence in the form of Next Best Action to end customers or agents. The solvatio® X NORTHBOUND INTERFACE thus makes the strong backend applicable.

The data exchange between NORTHBOUND INTERFACE and KNOWLEDGE BASE is bidirectional: The NORTHBOUND INTERFACE delivers the NBA of KNOWLEDGE BASE to the interaction systems and receives information in return. Through this exchange of information, the software learns “on the job” and a smart system is created.

A value-adding structure.

The NORTHBOUND INTERFACE and SOUTHBOUND INTERFACE contribute to the open and flexible architecture of solvatio® X: You can use standard technologies such as REST or SOAP, which ensures easy integration of your existing systems into solvatio® X.

Automation and AI are easy to use thanks to the two interfaces: Call agents, field staff and end customers receive immediate benefit at the frontend from an extended range of functions and from the extensive automation of content from the KNOWLEDGE BASE. At the backend, manual efforts are reduced and you can leverage full value from your existing data.

The open architecture of solvatio® X enables you to develop the contents of the KNOWLEDGE BASE according to your needs and to build up an efficient tool. Artificial intelligence thus can be applied easily and in value-generating manner.


Are you looking to enhance the efficiency and quality of your technical customer service through artificial intelligence and automation? Get in touch with us to find out more about our solutions, our know-how and your potential to add value through the use of AI – we’re happy to chat about what we do.

  • Diagnosis – with more than 20 years of experience.
  • Troubleshooting – more than 60 million cases per year.

  • Know-How – your project in the hands of pros.
  • Artificial Intelligence – experience to add value.