BOTS THAT GET THE JOB DONE – AND NOT JUST PASS IT ON
The solvatio® BOT SMARTENER powers intelligent bots for omnichannel
With the solvatio® BOT SMARTENER, your bots become more than just a gateway to your customer service. They become valuable helpers that relieve your call agents through autonomous actions, measurements, and repairs. By connecting them to your OSS/BSS and customer service landscape, bots can perform automations like a router reboot or a network check. And they seamlessly integrate into your omnichannel experience: Creating tickets, routing complex cases with full transparency to an agent, or arranging and rearranging appointments with your field service.
HOW YOU BENEFIT FROM SMART BOTS
Relief for your agents. Less effort for you.
With their maximum 24/7 availability, smart bots relieve your customer service, reduce support costs and increase your customers’ satisfaction. Especially in peak phases, they reduce the number of inquiries to your call center and close customer concerns independently without human intervention. They leverage the knowledge from your OSS/BSS and your customer service – all to reduce the technical complexity of troubleshooting to a simple text conversation. And even save your engineers effort: With the solvatio® BOT SMARTENER, your bots use the existing content of other digital channels or your agents. They simply adapt it to their needs (single source – multi use).
How bots achieve similar service quality as agents.
Bots become even more powerful in interaction with artificial intelligence – with Next Best Actions (NBAs). NBAs are data-driven action suggestions for your customer service. An AI calculates the exact action that is most likely to solve the customer’s problem. In the process, it continues to learn – for example, through success rates in the call center. Via the solvatio® AI DECISION COACH, these suggestions benefit all channels – including your bots. In this way, you create consistency, increase, and standardize service quality across channels. At the same time, the bot trains the AI with every action, making it better and more efficient. Just like your call center and other digital channels: The circle of optimization.
The same depth of information and competence as agents
“The solvatio bot can help „no-internet” customers with the same depth of information and competence as agents. Information is just transported differently. The key to this is a central knowledge base.”
Thomas Ostendorf
Teammanager Frontend SetUp
Vodafone
WHY TELCOS LOVE THE solvatio® BOT SMARTENER
Integration possible with numerous messaging platforms
- Knowledge and automation through information exchange with OSS/BSS & legacy systems
- Not a monolith: Can be operated either as stand-alone application or integrated with existing systems and user interfaces.
- Value via machine learning: Efficient and data-based proposals for action that are permanently optimized.
- Several design options: Intuitive voice and free text input as well as an efficient dialog via clickable options. Use a wide variety of media to ensure easier understanding.
- Omnichannel support: Transparency over all actions of the bot, channel switch possibility at any time and access to all information, diagnostic data or flows.
- Collaboration with other chat or voice bots possible
HOW YOUR CUSTOMERS BENEFIT FROM SMART BOTS
Convenient, short, fast and to the point.
Above all, smart bots impress with uncomplicated, permanent availability, answers within seconds and concise statements. An intelligent bot asks few, but the right questions. How? By easy data integration, the bot can communicate not only based on text input. Customer-specific data and background measurements are always considered and influence the responses. We reduce complexity, foster simple questions, and avoid long question trees. On top, a dynamic dialogue and freedom of communication design allow you to speak the customer’s language. They will appreciate it.
Read more about our solvatio® BOT SMARTENER and share it with your colleagues. Download our free content!
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We connect what defines you. We enhance it with data-driven technologies and automations. And we enable you. To shine in a true omnichannel environment. Have a look! See our solution in action.
