BOTS & AI – PARTNERS IN CRIME
Bots become even more powerful in interaction with artificial intelligence – with Next Best Actions (NBAs). NBAs are data-driven action suggestions for your customer service. An AI calculates the exact action that is most likely to solve the customer’s problem. In the process, it continues to learn – for example, through success rates in the call center. Via the solvatio® AI DECISION COACH, these suggestions benefit all channels – including your bots. In this way, you create consistency, increase, and standardize service quality across channels. At the same time, the bot trains the AI with every action, making it better and more efficient. Just like your call center and other digital channels: The circle of optimization.