Case Study – A1 – Field Service

solvatio Integrates A1 Field Service into Assurance E2E Process

CUSTOMER
A1 Telekom Austria is the leading telecommunication provider in Austria and operates mobile and fixed networks for mobile and fixed-line telephony services.

CHALLENGE
A1 wanted to reduce costs through extending the E2E support chain with an integrated field service client serving the seamless collaboration between back office and the field service team.

SOLUTION
A1 realized a new mobile client for their field service based on the solvatio solution in place. After adding functions for the specific requirements of the field service and adapting the user interface to mobile devices, the new tool was put into operation shortly thereafter.

RESULT
A1 was able to replace several separate tools with the new solvatio mobile client for field service. As a standardized tool, which has essential information easily accessible it makes collaboration between back office and field service now more efficient than before.