HI TELECOMS!
Intelligent customer service reduces churn, retains customers and helps you to stand out in a saturated market. With solvatio, you serve data-driven customer experiences across multiple channels while leveraging AI and delighting your customers. Integrate your data and turn it into solutions. Create customer journeys while maintaining a holistic view. All in one place.
CHOOSE YOUR CHALLENGE!
WHO WE ARE
solvatio enables technology to benefit people. We are creators of experiences in customer service. Arch enemies of churn. We’re best friends with your agents, analysts, and engineers. We turn effort into excellence. Silos into common value. We connect what defines you.
WHAT DEFINES US
Telecom’s focused organization
- Data-driven mindset
- Customer focused products
- 25 years of AI experience
- Agile and iterative project approach
- Trusted by leading telco providers
OUR MISSION – MAKE ICE
solvatio sails exclusively in telco water – and therefore knows how to maneuver through your IT & business infrastructures. Our mission is to MAKE ICE – to measurably, automatedly, knowingly turnkey and efficiently improve customer experiences.
OUR SOLUTION
Our flagship solution, solvatio® X, handles and solves more than 40 million support and service cases annually and proves that artificial intelligence minimizes service efforts, reduces cost and increases efficiency in customer service – all while generating better experiences for your customers. Come aboard!
RECENT UPDATE
We welcome as our new CEO, Fabian Metz
solvatio AG, a leading provider of AI-enabled customer service troubleshooting solutions for broadband networks and devices announces a leadership transition. After nearly two decades, CEO, Wolfgang Griesmeier is stepping down. We appreciate Wolfgang’s valuable contributions [...]
OUR RECENT BLOG
CUSTOMER STORIES
OUR SERVICES AIM TO IMPROVE YOUR CX
Create self-service customer experiences that relieve your agents and increase your accessibility.
Enable your bots to solve customer service issues with smart and dynamic decision-making.
Maximize automation across all systems: Automate diagnosis and solutions below the surface – and customer communications above.
Pinpoint the root cause of a failure quickly through real-time customer network feedback.
