END-2END. EVERYWHERE. TO EVERYONE
For solvatio, omnichannel also means enabling every single channel to solve problems itself. To do this, channels are connected centrally to an interface giving them access to all relevant data and systems. What that means? Each channel has equal access to customer service data, to your OSS/BSS and can trigger automations everywhere. Each channel can access workflows that include automation, machine learning, dialogs, rules, logics, and flows. Each channel is both a lone fighter and a team player – depending on what the customer wants and what you want the channel to do. End-2-end customer service on every of your channels.