CREATE REVENUE & SAVE COST IN TELECOMS CUSTOMER SERVICE.
Good service creates revenue.
Customer service of telecommunication companies should never be a balancing act between quality and cost. With solvatio you minimize efforts, increase your efficiency and shortcut around time-consuming tasks. Improve your KPIs in the short term. Create loyal customers in the long run.
SAVING COST IN CUSTOMER SERVICE
A lower recaller rate and AHT due to guided, competent agents. Higher call deflection, thus fewer callers through intelligent, automated frontends like the IVR. No unnecessary field service deployments due to merged data that used to be siloed. More loyal customers and less churn. Why? Because good customer service makes all the difference.
HOW YOU CAN GENERATE REVENUE
Reduced AHT through agent guidance
Higher call deflection through smarter entry channels
- Less recallers due to better service & solution capability
- Less agents needed through automated service channels
- Reduced field service dispatches
- Reduced churn due to better CX
CALCULATE YOUR POTENTIAL
Even minimal changes in your customer service KPIs result in massive savings. Do the math yourself! Download our calculation excel and see how much you can save with better AHT, less recallers and higher call deflection alone! Or dive into the solvatio® NOC WHISPERER – a network alarming system that quickly pinpoints the root cause of a failure.
LESS COST. MORE OMNICHANNEL
REGISTER FOR A DEMO!
We connect what defines you. We enhance it with data-driven technologies and automations. And we enable you. To shine in a true omnichannel environment. Have a look! See our solution in action.
