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IMPROVING TELECOMS CUSTOMER SERVICE QUALITY.

Serve faster. Serve better.

Serving a customer demands a lot. You want to be smart and dynamic. Acting in the background. You want to identify issues. Classify them. You want to guide your peers, trigger actions, and demand information. But most importantly, you want to strike with lightning speed. Be the hunter – not the hunted.

Improving customer service quality at Sunrise

“In a context where customers demand the best Quality of Experience for triple-play services, solvatio ensures a flawless and compelling experience to an ever-growing number of users that are reaching Sunrise on the web!

Carlo Rossi, Senior Project Manager ITBPPM / Sunrise

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IMPROVING CUSTOMER SERVICE QUALITY

Quality has many facets. You must keep the overview in the data jungle. Together we clear it and create dynamic paths to success – all while automating the process. Your agents are guided on the way to customer satisfaction by AI and easy workflows. Just as your automated frontends.

  • Guide customers
    & agents by AI!

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  • Offer mighty
    Self-Service!

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Improving Telecoms Customer Service Quality

SERVICE QUALITY CHECKBOXES

  • Integrated OSS/BSS data
  • Merging data & voice of customer
  • Dynamic customer service flows
  • Automation across systems
  • Equally connected frontends
  • Guidance through GUIs & NBAs
Customer Service Quality and Data Integration

OSS STICKS & BSS BRICKS

Make the data jungle your friend. We know every OSS stick, every BSS brick. solvatio turns problems into joy – more than 100 million times a year. All while saving effort. Offer quality customer service on all your channels: An end-2-end experience for you and your customers.

  • Leverage your
    OSS/BSS!

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  • More Joy. More
    Omnichannel!

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REGISTER FOR A DEMO!

We connect what defines you. We enhance it with data-driven technologies and automations. And we enable you. To shine in a true omnichannel environment. Have a look! See our solution in action.

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All solvatio services.

solvatio® AI DECISION COACH

Empower all channels with data-driven recommendations by AI.

solvatio® OMNICHANNEL AGGREGATOR

Turn various customer service channels into one journey.

solvatio® BOT SMARTENER

Enable your bots to solve customer service issues with smart and dynamic decision-making.

solvatio® ANOMALY WHISPERER

Pinpoint the root cause of a failure quickly through real-time customer network feedback.

solvatio® SELF SERVICE ENABLER

Create self-service customer experiences that relieve your agents and increase your accessibility.

solvatio® UNDERCOVER AUTOMATOR

Maximize automation across all systems: Automate diagnosis, solutions, and communications.