IMPROVING TELECOMS CUSTOMER SERVICE QUALITY.
Serve faster. Serve better.
Serving a customer demands a lot. You want to be smart and dynamic. Acting in the background. You want to identify issues. Classify them. You want to guide your peers, trigger actions, and demand information. But most importantly, you want to strike with lightning speed. Be the hunter – not the hunted.
IMPROVING CUSTOMER SERVICE QUALITY
Quality has many facets. You must keep the overview in the data jungle. Together we clear it and create dynamic paths to success – all while automating the process. Your agents are guided on the way to customer satisfaction by AI and easy workflows. Just as your automated frontends.
SERVICE QUALITY CHECKBOXES
- Integrated OSS/BSS data
- Merging data & voice of customer
- Dynamic customer service flows
- Automation across systems
- Equally connected frontends
- Guidance through GUIs & NBAs
OSS STICKS & BSS BRICKS
Make the data jungle your friend. We know every OSS stick, every BSS brick. solvatio turns problems into joy – more than 100 million times a year. All while saving effort. Offer quality customer service on all your channels: An end-2-end experience for you and your customers.
REGISTER FOR A DEMO!
We connect what defines you. We enhance it with data-driven technologies and automations. And we enable you. To shine in a true omnichannel environment. Have a look! See our solution in action.
