solvatio® X supports integration with numerous NLUs, such as Google Dialogflow or Azure LUIS, and can be accessed by end users via various messaging platforms, such as Facebook Messenger, WhatsApp or chat on one homepage.
User requests to the BOT get automatically decomposed to their semantic elements for intent recognition and subsequent mapping to respective solvatio® X KNOWLEDGE BASE processes. Depending on the messenger used, solvatio® X can return different visual objects, sound, text or voice information.
Next to providing intuitive speech and free-text entry, solvatio® X BOT SERVICEs drive efficient dialog progression by displaying clickable select options as well as by extensive utilization of media sources. The benefit: rapid and value-generating interactions for efficient problem resolution. Furthermore, solvatio® X BOT SERVICEs help to reduce interaction barriers and knowledge deficits of agents and end customers in technical troubleshooting, boosting problem resolution rates especially in high-volume service environments like first level support.