Total Telecom 2019 meet solvatio2019-12-09T15:54:22+00:00

solvatio @Total Telecom Congress 2019

The Total Telecom Congress brings together leading executives from across the communication industry to explore how telcos must evolve to stay relevant in the digital economy.

As a provider for leading solutions for AI automated troubleshooting and malfunction resolution in technical system & devices we are excited to be participating in the event as a sponsor.

If you are visiting the event, come and find us at booth 24 for a deep-dive conversation about data driven knowledge generation and AI orchestrated troubleshooting for your customer service and technical customer support.

For our second UK Conference in 2019 we bring solvatio® X – our top of the line, full force, smart troubleshooting solution, combining multiple state of the art frontend channels, a super flexible architecture to build and customize automation and a hands down AI / ML Setup enabling your company to create real life AI use-cases for your service and support agents.

solvatio® X

  • AI BASED TROUBLESHOOTING AUTOMATION
  • SMART CUSTOMER INCIDENT RESOLUTION

  • OMNI-CHANNEL TOUCHPOINT DIGITIZATION

  • SMART SELF-SERVICE SOLUTIONS

  • CHAT & VOICE CUSTOMER SUPPORT

Hear us speak.

We love what we do. And we love our product.
So what better way to let you know about what it is we actually do then to present our product, our company and our vision in two exciting talks at the conference.

DAY 1 – 11:35 – DATA DRIVEN TECHNOLOGIES STREAM

Quick fix, Quick win – Data Driven Incident Resolution powered by AI.

Peter Kleinhans, Head of Sales, solvatio AG

Fixing customer-reported service incidents is a major cost generator for telco operators. The emergence of digital support channels yields substantial cost-saving potential which can only be fully leveraged by new innovative solutions for automated incident troubleshooting and customer interaction. Learn how a data-driven approach can boost troubleshooting efficiency to accelerate the adoption of digital support touchpoints and help you keep pace with growing service complexity and product diversity.

DAY 2 – 10:10 – PLENARY KEYNOTE

Why customer experience is the future of Telco.

Fabian Metz, Head of Business Development, solvatio AG

Not a single telco service provider ranks in the 2018 top 100 companies that millennials love. Yet everyone between 18 and 22 spend 223 minutes per day on their phone. How can something so importantant live with so little love? This keynote will touch down on how technology can help to mediate the relationship between telcos and their customers and how we think telcos can make their customers fall in love with their brand.

Fabian Metz, Head of Business Development, solvatio AG

Want to chat?

If you’re interested in what we do then don’t hesitate to visit our booth – we’re located just outside the main conference room (booth 24 – see the floorplan here) – we’d love to show you our product and chat about the opportunities of AI in a customer service context.

If you want you can book a slot for a meeting or demo here: