solvatio @ Total Telecom Congress 2019
The Total Telecom Congress brings together leading executives from across the communication industry to explore how telcos must evolve to stay relevant in the digital economy.
As a provider for leading solutions for AI automated troubleshooting and malfunction resolution in technical system & devices we are excited to be participating in the event as a sponsor.
If you are visiting the event, come and find us at booth 24 for a deep-dive conversation about data driven knowledge generation and AI orchestrated troubleshooting for your customer service and technical customer support.
For our second UK Conference in 2019 we bring solvatio® X – our top of the line, full force, smart troubleshooting solution, combining multiple state of the art frontend channels, a super flexible architecture to build and customize automation and a hands down AI / ML Setup enabling your company to create real life AI use-cases for your service and support agents.
- AI BASED TROUBLESHOOTING AUTOMATION
SMART CUSTOMER INCIDENT RESOLUTION
OMNI-CHANNEL TOUCHPOINT DIGITIZATION
SMART SELF-SERVICE SOLUTIONS
CHAT & VOICE CUSTOMER SUPPORT
Hear us speak.
We love what we do. And we love our product.
So what better way to let you know about what it is we actually do then to present our product, our company and our vision in two exciting talks at the conference.
DAY 1 – 11:35 – DATA DRIVEN TECHNOLOGIES STREAM
Realtime Anomaly Analytics – A data driven approach to reduce unnecessary Truck Rolls
In this Use-Case, we will dive into how realtime data can be used to detect anomalies in telco infrastructure and how these insights help to reduce unnecessary truck rolls and create a positive customer experience along the way.
DAY 2 – 10:10 – PLENARY KEYNOTE
Can technology mediate between the customer and the customer service in telco?
Not a single telco service provider ranks in the 2018 top 100 companies that millennials love. Yet everyone between 18 and 22 spend 223 minutes per day on their phone. How can something so importantant live with so little love? This keynote will touch down on how technology can help to mediate the relationship between telcos and their customers and how we think telcos can make their customers fall in love with their brand.
Want to chat?
If you’re interested in what we do then don’t hesitate to visit our booth – we’re located just outside the main conference room (booth 24 – see the floorplan here) – we’d love to show you our product and chat about the opportunities of AI in a customer service context.
If you want you can book a slot for a meeting or demo here: