solvatio® UNDERCOVER AUTOMATOR

Maximize automation across all systems: Automate diagnosis and solutions below the surface – and customer communications above.

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SAVE EFFORT WHEREVER POSSIBLE

Minimize manual activities and standardize processes.

For us at solvatio, automation goes a long way – and so do your options. We do not limit automation to the surface (self-service, chatbot, …), but maximize its possibilities. With solvatio, you can trigger automations in any telco system: everything that is integrated and connected can also be automated – across borders and different systems. For you this means: endless possibilities to save time and effort. Endless possibilities to standardize processes and support procedures to the maximum. Let’s live automation.

Improving customer service quality at Sunrise

THANKS, DR. AUTOMATION

Faster, data-driven diagnoses thanks to automation

With the solvatio® UNDERCOVER AUTOMATOR, you don’t need manual processes to get any case data for diagnostic purposes. You can automatically pull it from any internal or external data source, perform measurements there or read out the status of various config items. This saves you effort and costs, but also guarantees a consistent service experience for your customers – and a uniform data screen for your agents. Your diagnostics are strictly data-driven, minimizing human errors and enabling reasoned decisions.

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WAS THAT IT ALREADY?

Solve customer problems automatically within seconds

solvatio not only supports you with AI in finding the right solution, but also automates the resolution itself. Again, you benefit from the connection of your complete OSS/BSS architecture. The selection of a solution simply triggers the corresponding action in the corresponding system. This can be something quite banal like a router reboot – or something more complex. You save time, effort and standardize resolution steps.

“Automation in solvatio is basically maximizing the amount of work that is not done – while standardizing every process for consistent service quality.”

Fabian Metz
Head of Business Development
solvatio AG

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UNDERCOVER AUTOMATION
  • Data collection for diagnostic purposes
  • Conducting measurements
  • Reading status of customer devices
  • Preparing data for further processing
  • Triggering resolution actions
  • Standardizing oss/bss data

VISIBLE AUTOMATION
  • Next Best Actions (NBAs) – action recommendations from the solvatio® AI DECISION COACH
  • Communication in automated customer service channels like the chatbot or self-service
  • Qualification of customer inquiries via IVR

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We connect what defines you. We enhance it with data-driven technologies and automations. And we enable you. To shine in a true omnichannel environment. Have a look! See our solution in action.

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All solvatio services.

solvatio® AI DECISION COACH

Empower all channels with data-driven recommendations by AI.

solvatio® OMNICHANNEL AGGREGATOR

Turn various customer service channels into one journey.

solvatio® BOT SMARTENER

Enable your bots to solve customer service issues with smart and dynamic decision-making.

solvatio® ANOMALY WHISPERER

Pinpoint the root cause of a failure quickly through real-time customer network feedback.

solvatio® SELF SERVICE ENABLER

Create self-service customer experiences that relieve your agents and increase your accessibility.

solvatio® UNDERCOVER AUTOMATOR

Maximize automation across all systems: Automate diagnosis, solutions, and communications.