How to turn customer service channels into team players
Omnichannel is not only offering your customers a variety of ways to interact. There is more to it: you can save a lot of effort, keep your service quality consistent across channels and enable seamless handovers between them. The core is a central knowledge base where all content is saved without duplicates. How you can still communicate this content individually on each channel, you will see in our webinar.
By joining, you will be able to
- find new ways to generate positive CX & save effort in customer service
- learn more about the “single source – multi use” principle
- get hands-on insights for business and IT
- profit from our 20-year experience as telco solutions provider
- discuss with peers and experts on the field
solvatio is a telco-exclusive customer service solutions provider. Our mission is enabling telcos to generate positive customer experiences. After spending over a year talking intensively to customer service professionals and their challenges, we decided to share our knowledge in a webinar series. We are looking forward to welcoming you!
- Welcome & Introduction (5 min)
- Omnichannel vs. Multichannel (5 min)
- Showcase (10 min)
- Discussion & Questions (10 min)