CHECK OUR WHITEPAPERS AND E-BOOK

Our free white papers with telco focus aim to improve your customer service. Have a look!

See all white papers

In this section, you will find our free white papers & eBooks with telco focus. They touch topics such as CX, AI, end-to-end incident management, cutting costs in customer service, new technologies in support or knowledge management.

All in all, an information source for Communications Service Providers to improve their customer service, become more efficient and save costs.

OUR WHITE PAPERS

Providing Customer Experiences

3 Aspects for More Efficiency and Less Cost In Telecoms Customer Support

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Improving Service Quality

Reducing Truck Rolls: 3 Effective Ways for CSPs to Optimize Dispatches

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Scaling Through Omnichannel

Three Challenges for CSP on Their Way to Customer Service 4.0

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Creating Revenue & Saving Cost

Maximize Efficiency in 1st Level Support Through Knowledge Management

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Integrating & Standardizing Data

Key Technologies for a Great Customer Service Journey

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Creating Revenue & Saving Cost

These 4 Technologies Improve Customer Experience in Telecom

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Creating Revenue & Saving Cost

Fostering Consistency in Telecoms Customer Service

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OUR eBOOK

Providing Customer Experiences

Implement CX with the Couscous Method

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Improving customer service quality at Sunrise

WHAT ABOUT SOME SUCCESS STORIES?

You haven’t found what you were looking for? Maybe our case studies about various projects with telco customers are interesting for you!

READ OUR SUCCESS STORIES
Book the demo now

What to expect?

An in-depth omnichannel demo of a CX customer service solution for telcos.

Contact

buisness@solvatio.com

We share knowledge...

… to generate more knowledge. Feel free to bring your own challenges & questions.

All solvatio services.

solvatio® AI DECISION COACH

Empower all channels with data-driven recommendations by AI.

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solvatio® OMNICHANNEL AGGREGATOR

Turn various customer service channels into one journey.

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solvatio® BOT SMARTENER

Enable your bots to solve customer service issues with smart and dynamic decision-making.

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solvatio® ANOMALY WHISPERER

Pinpoint the root cause of a failure quickly through real-time customer network feedback.

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solvatio® SELF SERVICE ENABLER

Create self-service customer experiences that relieve your agents and increase your accessibility.

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solvatio® UNDERCOVER AUTOMATOR

Maximize automation across all systems: Automate diagnosis, solutions, and communications.

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