There are several options for telcos to save customer service costs. The last one should always be the one that negatively affects the CX. Good customer service saves costs by giving each customer exactly what they expect. Not less – but more importantly, not more. Telcos, with the abundance of their systems (OSS, BSS, CRM, …) and the amount of data, have the perfect prerequisites to achieve this balancing act of “saving costs” and “satisfying customers”. Find out in our whitepaper where you can start.