CONSISTENT QUALITY
in the customer service of telecommunications provider is important for reducing churn and improving customer loyalty as well as CX.
However, if you create the right conditions for consistency, you can also save effort in content creation and continuously increase service quality. True Omnichannel is consistency in action. It involves going beyond the mere coexistence of service channels and linking them to form a unified customer journey. Central technical service content (single source) can be communicated individually via a wide variety of frontends (multi use). Next Best Actions are recommendations for action scored by machine learning. Based on available data and historical resolution rates, AI provides recommendations for action that can be used across all your service channels: Your Service Quality scales and continuously improves itself.
“When you think about consistency, you should never do it at the expense of quality. After all, consistency and quality are not opposites – on the contrary: they are mutually beneficial.”
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