Telecommunications companies in particular must deal with customer concerns quickly and competently, because their services are extremely important. Especially the most common reasons for calling – fault reports, advice, administrative enquiries and mobile telephony – should be handled quickly by telcos. A frequent obstacle here is a lack of know-how of agents in first-level support. Learn with our white paper how you can support your agents with knowledge management and automation. And, how your customers and their CX benefit from end-to-end processes.