QUESTIONNAIRE: How is your Customer Experience Management?

Our Questionnaire for Communication Service Providers Will Show you Which Technologies Are Key for Bringing your Customer Service to the Top 3 Aspects for More Efficiency and Less Cost In Telecoms Customer Support

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CX, OMNI-CHANNEL AND SERVICE FULFILMENT

Game changer for CSPs

Today, customer service is not only the most important interface between customers and telecommunications providers. It is the support that enables CSPs to differentiate their services in an industry whose products are converging more and more. The use of different technologies, techniques and tools as well as the selection and networking of suitable communication channels can positively influence the customer experience – and this should be the goal.

Improving customer service quality at Sunrise

HOW IS YOUR DIGITAL TRANSFORMATION GOING?

Do you know the latest trends in telecommunications

What about your customer service? Are you already meeting increasing customer expectations with new technologies? We want to help you to find starting points and measures for a modern customer support. Fill out the following questionnaire and find out how your customer service is structured and what you can do to improve your customer support through targeted technical and technological measures.

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“Lack of expertise in first-level support causes a rapid escalation to second-level support. The consequences: twice the time and more than twice the cost of higher second-level support salaries”

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All solvatio services.

solvatio® AI DECISION COACH

Empower all channels with data-driven recommendations by AI.

solvatio® OMNICHANNEL AGGREGATOR

Turn various customer service channels into one journey.

solvatio® BOT SMARTENER

Enable your bots to solve customer service issues with smart and dynamic decision-making.

solvatio® ANOMALY WHISPERER

Pinpoint the root cause of a failure quickly through real-time customer network feedback.

solvatio® SELF SERVICE ENABLER

Create self-service customer experiences that relieve your agents and increase your accessibility.

solvatio® UNDERCOVER AUTOMATOR

Maximize automation across all systems: Automate diagnosis, solutions, and communications.