Customer Experience Management in Telecoms

Our Questionnaire for Communication Service Providers Will Show you Which Technologies Are Key for Bringing your Customer Service to the Top

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This is how important Customer Experience, Omni-Channel and Service Fulfillment are for CSPs

Today, customer service is not only the most important interface between customers and telecommunications providers. It is the support that enables CSPs to differentiate their services in an industry whose products are converging more and more. The use of different technologies, techniques and tools as well as the selection and networking of suitable communication channels can positively influence the customer experience – and this should be the goal.

How is your digital transformation going? Do you know the latest trends in telecommunications

What about your customer service? Are you already meeting increasing customer expectations with new technologies? We want to help you to find starting points and measures for a modern customer support. Fill out the following questionnaire and find out how your customer service is structured and what you can do to improve your customer support through targeted technical and technological measures.

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„CX is what consumers can still differentiate once they‘re all using the same network technology.“


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