CX, OMNI-CHANNEL AND SERVICE FULFILMENT
Game changer for CSPs
Today, customer service is not only the most important interface between customers and telecommunications providers. It is the support that enables CSPs to differentiate their services in an industry whose products are converging more and more. The use of different technologies, techniques and tools as well as the selection and networking of suitable communication channels can positively influence the customer experience – and this should be the goal.
HOW IS YOUR DIGITAL TRANSFORMATION GOING?
Do you know the latest trends in telecommunications
What about your customer service? Are you already meeting increasing customer expectations with new technologies? We want to help you to find starting points and measures for a modern customer support. Fill out the following questionnaire and find out how your customer service is structured and what you can do to improve your customer support through targeted technical and technological measures.
“Lack of expertise in first-level support causes a rapid escalation to second-level support. The consequences: twice the time and more than twice the cost of higher second-level support salaries”
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