HRAIZN

HRAIZN

A Telecoms Suite for AI driven Customer Ops.

WE PUT THE AI IN REPAIR.

The HRAIZN Telecoms Suite is the newest product line in our 20 year history of successful automated customer support solutions in telecoms.

Discover one of 6 AI fueled and future-proove offerings that not only save operational cost, but improve customer experiences in an omnichannel world.

The HRAIZN Telecoms Suite offers 6 distinct solutions to leverage AI technologies for optimized efficiency and cost reduction in customer operations.

Discover how HRAIZN leverages Machine Learning, rule based decisioning and GenAI to drive a business goal-oriented
AI orchestration of customer support.

HRAIZN

FIBER

HRAIZN FIBER

ootb fiber customer support content

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HRAIZN

HFC

HRAIZN HFC

ootb HFC customer support content

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HRAIZN

PULSE

HRAIZN PULSE

Proactively address issues before they impact CX

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HRAIZN

OAN

HRAIZN OAN

Open up new revenue streams as network owner

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HRAIZN

OMNX

HRAIZN OMNX

Data-driven customer journeys on all channels

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HRAIZN

MOBILE

HRAIZN MOBILE

ootb mobile customer support content

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HRAIZN

B2B

HRAIZN B2B

Your Content Goes Here

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HRAIZN

WIFI

HRAIZN WIFI

Your Content Goes Here

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HRAIZN

EDGE

HRAIZN EDGE

Your Content Goes Here

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HRAIZN

FIBER

HRAIZN FIBER

ootb fiber customer support content

MORE

HRAIZN

HFC

HRAIZN HFC

ootb HFC customer support content

MORE

HRAIZN

PULSE

HRAIZN PULSE

Proactively address issues before they impact CX

MORE

HRAIZN

OAN

HRAIZN OAN

Open up new revenue streams as network owner

MORE

HRAIZN

OMNX

HRAIZN OMNX

Data-driven customer journeys on all channels

MORE

HRAIZN

MOBILE

HRAIZN MOBILE

ootb mobile customer support content

MORE

HRAIZN

B2B

HRAIZN B2B

Your Content Goes Here

MORE

HRAIZN

WIFI

HRAIZN WIFI

Your Content Goes Here

MORE

HRAIZN

EDGE

HRAIZN EDGE

Your Content Goes Here

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HRAIZN

FIBER

AI-Driven Assistance for Fiber Customer Service

HRAIZN

OAN

Centralized Assurance for Fiber Network Operators

HRAIZN

PULSE

Cloud-Based Anomaly Detection for Telecoms

HRAIZN

OMNX

Automation and AI for Operational Excellence

HRAIZN

CABLE

AI-Powred Support for Cable Operators

HRAIZN

MOBILE

Device Management for Edge Computing

HRAIZN

B2B

Faster B2B Sales with AI Automation

HRAIZN

WIFI

Home-Net Analytics for Improved WiFi Experience

HRAIZN

IDA

Real-Time Suggestion for Call Centers

SELF

CARE

SELFCARE

Solve up to 80% of issues digitally

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CUSTOMER

CARE

CUSTOMER CARE

Boost customer support KPIs across channels

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FIELD

FORCE

FIELD FORCE

Reduce field service cost

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PROACTIVE

CARE

PROACTIVE CARE

Resolve issues before they impact CX

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SELF

CARE

SELFCARE

Solve up to 80% of issues digitally

MORE

CUSTOMER

CARE

CUSTOMER CARE

Boost customer support KPIs across channels

MORE

FIELD

FORCE

FIELD FORCE

Reduce field service cost

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PROACTIVE

CARE

PROACTIVE CARE

Resolve issues before they impact CX

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APPLICATIONS

Elevate your operations with the HRAIZN Telecoms Suite, offering benefits for all major operational departments within operators.
Explore how HRAIZN can help you overcome business challenges within your organisation to deliver better customer care and build your brand.

SELF
CARE

AI-Driven Assistance for Fiber Customer Service

CUSTOMER CARE

AI-Driven Assistance for Fiber Customer Service

FIELD
FORCE

AI-Driven Assistance for Fiber Customer Service

PROACTIVE
CARE

AI-Driven Assistance for Fiber Customer Service

BENEFIT

Every offering in the HRAIZN Telecom Suite is designed to help operators
and service providers tackle 2 major challenges:

COST
PRESSURE

In a converging market with limited growth opportunity, revenue assurance and cost control remain essential to the telecoms business model.

HRAIZN helps reduce operational expenses by automating customer support requests from A to Z – alongside your current tools & systems.

CUSTOMER
EXPECTATION

Customers expect closed loop customer support on their channel of choice while expecting 24/7 availability and perfect customer experience.

HRAIZN helps deliver omnichannel customer experiences at an outstanding level while improving customer satisfaction and cost parameters.

After having committed substantial funds to cutting edge AI research since 2021, solvatio was awarded the seal of approval for R&D (FuE) by the Federal Republic of Germany. This recognition underscores the company’s dedication to technological advancement and innovation. By continuously investing in cutting-edge research, solvatio aims to drive progress in customer support innovations and AI-driven solutions, fostering both economic growth and industry transformation.

AI

Elevate your operations with the HRAIZN Telecoms Suite, where cutting-edge AI technology not only reduces costs but also dramatically enhances the customer experience.

Explore industry leading AI-powered tools designed to bring about the change you’ve been seeking. With HRAIZN, experience a paradigm shift in how you connect with customers, offering them a seamless omnichannel journey that’s both efficient and satisfying. Step into the future of telecom—where innovation drives superior service and strategic excellence.

HOUDINI

AI

HOUDINI AI

Use GenAI to reduce AHT

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CHAD

AI

CHAD AI

Enhance chatbot NPS & FCR
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NBA

AI

NBA AI

Fuel decisions with data to drive efficency.

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HOUDINI

AI

HOUDINI AI

Use GenAI to reduce AHT

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CHAD

AI

CHAD AI

Enhance chatbot NPS & FCR
MORE

NBA

AI

NBA AI

Fuel decisions with data to drive efficency.

MORE

ABRACADABRA

AI

ABRACADABRA AI

Enable Citizen Developers to easily generate BI.

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COMPASS

AI

COMPASS AI

Generate visibility and understanding of assurance flows.

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HOUDINI

AI

AI-Driven Assistance for Fiber Customer Service

CHAD

AI

AI-Driven Assistance for Fiber Customer Service

NBA

AI

AI-Driven Assistance for Fiber Customer Service

ROY

AI

AI-Driven Assistance for Fiber Customer Service

COMPASS

AI

AI-Driven Assistance for Fiber Customer Service

INDUSTRIES

HRAIZN solutions optimize efficiency and drive cost reductions in customer operations of various telco companies. Get in touch for more information regarding your specific business challenge.

COMMUNICATION SERVICE PROVIDERS

MOBILE NETWORK OPERATORS

INTERNET SERVICE PROVIDERS

WHOLESALE & OAN OPERATORS

CASE STUDY

Discover the powerful impact of our solutions through the voices of our satisfied customers. Let their experiences inspire you—see how our innovative approaches have turned their challenges into triumphs. Join the community of leaders who are not just meeting the future but shaping it with us.

GET IN TOUCH

Find out more about or products and offerings and schedule your demo to see more!