Customer Service? CX!

With our couscous eBook, you’ll find the right CX measures to define & implement!

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DELIVER BETTER

CUSTOMER EXPERIENCES IN TELECOMS CUSTOMER SERVICE.

Make a difference. Fight conversion.

Products, services, and offerings converge in the telecom market. Still, we want you to be outstanding. With solvatio, you deliver customer experiences – not just customer service. We connect people, data, functions, and your systems. You focus on delighting your customers. solvatio does the rest.

customer experience at Swisscom

“We use solvatio to delight our customers in the problem solution process!

Carlo Däscher, Head of Process Implementation, Swisscom

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CX IN TELECOMS CUSTOMER SERVICE.

CX is where everything comes together: The ability to turn data into solutions. The way you communicate. How you learn from your customers and become better as a result. Customers don’t look at individual pieces or channels seperately – they see everything you do as one experience and one you. solvatio enables you to be the provider you are – anytime, anywhere.

  • Drive CX through
    Omnichannel!

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  • Offer mighty
    Self-Service!

LEARN MORE >
CX in telecoms customer service

HOW WE ENABLE YOU TO DELIVER CUSTOMER EXPERIENCES.

  • Data integration from your OSS/BSS environment
  • Automation across borders and systems
  • Data standardization & real-time streaming
  • Customer service content that scales on all channels
  • Full freedom to design communication of content
  • Automated optimization with Next Best Actions (ML)
customer experiences in telecoms customer service

ALLOW YOUR CUSTOMERS TO ♥ YOU.

Delivering customer experiences is being efficient and having fast response times. It means offering your customers convenient service channels with a consistently high service quality. And it is providing your service staff with guidance and all the information they need. Your reward? You stand out in the crowd.

  • Guide customers
    and agents by AI!

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  • Create bots that
    create CX!

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REGISTER FOR A DEMO!

We connect what defines you. We enhance it with data-driven technologies and automations. And we enable you. To shine in a true omnichannel environment. Find out how solvatio can help you to reach your Customer Experience goals.

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Book your demo now.

All solvatio services.

solvatio® AI DECISION COACH

Empower all channels with data-driven recommendations by AI.

solvatio® OMNICHANNEL AGGREGATOR

Turn various customer service channels into one journey.

solvatio® BOT SMARTENER

Enable your bots to solve customer service issues with smart and dynamic decision-making.

solvatio® ANOMALY WHISPERER

Pinpoint the root cause of a failure quickly through real-time customer network feedback.

solvatio® SELF SERVICE ENABLER

Create self-service customer experiences that relieve your agents and increase your accessibility.

solvatio® UNDERCOVER AUTOMATOR

Maximize automation across all systems: Automate diagnosis, solutions, and communications.