The solvatio® AI DECISION COACH empowers your service to do the right things quickly by using Next Best Actions. NBAs leverage all available data to generate data-driven recommendations for action – on all your channels. Artificial Intelligence thus uses customer, network, device, service data and historical success rates to determine the exact action most likely to solve a problem. If this measure does not immediately lead to success, the problem is further narrowed down. Next time, the same problem will be solved in one step – minimizing the execution of non-relevant actions.