solvatio® X

Revolutionizing Telecoms Customer Service: True Omnichannel, Automation & Artificial Intelligence

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ONE SOLUTION. ALL THE POSSIBILITIES.

Smart troubleshooting for telecommunications

solvatio® X is a customer service platform developed exclusively for telecommunication companies. The goal? Making customer service more data-driven, automated, and customer-friendly. At the heart of its capabilities are: The generation of agent and customer experiences (CX). Automation and effort reduction. Automated troubleshooting and AI-guided problem solving. Omnichannel and offering consistently high service quality.

solvatio® X
Improving customer service quality at Sunrise

CAPABILITIES OF solvatio® X.

Automated Troubleshooting. AI-based Solution Finding. Automated Resolution.

solvatio® X aggregates all your relevant OSS/BSS data and leverages it for customer service. This includes:

Finding the correct root cause through automated,
data-driven diagnosis and troubleshooting.
Identifying the right solution with the support
of an AI that is constantly learning.
Automated issue resolution by accessing relevant systems.
– Communication towards customers in a seamless Omnichannel
environment thriving off a single source of information.

Need more information? Watch our live demo!

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JUST WHAT YOU NEED.

Start Small. Finish Big.

Despite the huge possibilities of solvatio® X, you can start small – preferably where your shoe pinches the most. That’s what solvatio services are for: Choose the most suitable from a wide range of options to improve your customer service. Still, all doors remain open: All our services are based on the capabilities of solvatio® X – so it’s easy to add services as you go.

AI DECISION COACH!
OMNICHANNEL AGGREGATOR!
UNDERCOVER AUTOMATOR!
SELF-SERVICE ENABLER!
ANOMALY WHISPERER!
BOT SMARTENER!

Delight Your Customers!

“We use solvatio to delight our customers in the problem solution process.”

Carlo Däscher
Head of Process Implementation
Swisscom AG

Read the Case Study! >
Customer Service Quality and Data Integration

THE CHOICE OF THE BEST.

Trust the Same Solution as Industry Leaders.

solvatio® X solves over 40 million customer problems per year for long-standing partners such as Swisscom, Deutsche Telekom or Sunrise UPC. There, we generate significant improvements in key customer service KPIs such as Average Handling Time (AHT), Call Deflection, Recaller Rate, NPS or CSAT. See for yourself and read a case study on one of our many projects.

Read our Case Studies! >

HAVE A LOOK YOURSELF.

See solvatio® X Live and in Action.

Our demo showcases how a true omnichannel platform creates customer experiences. Using a customer problem, we demonstrate the power of seamless channel switches, AI that determines appropriate actions, and a holistic view of customer and network data. We share knowledge to generate knowledge. Look over. Together we can discuss your challenges.

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All solvatio services.

solvatio® AI DECISION COACH

Empower all channels with data-driven recommendations by AI.

solvatio® OMNICHANNEL AGGREGATOR

Turn various customer service channels into one journey.

solvatio® BOT SMARTENER

Enable your bots to solve customer service issues with smart and dynamic decision-making.

solvatio® ANOMALY WHISPERER

Pinpoint the root cause of a failure quickly through real-time customer network feedback.

solvatio® SELF SERVICE ENABLER

Create self-service customer experiences that relieve your agents and increase your accessibility.

solvatio® UNDERCOVER AUTOMATOR

Maximize automation across all systems: Automate diagnosis, solutions, and communications.