IMPROVING SERVICE = SAVING COST

Field service optimization, knowledge management & centralized data.

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CREATE REVENUE & SAVE COST IN TELECOMS CUSTOMER SERVICE.

Good service creates revenue.

Customer service of telecommunication companies should never be a balancing act between quality and cost. With solvatio you minimize efforts, increase your efficiency and shortcut around time-consuming tasks. Improve your KPIs in the short term. Create loyal customers in the long run.

Create Revenue & Save Cost at Swisscom

“If we cannot prevent customers from having problems in advance, we want the expert tool to solve them effectively!

Carlo Däscher, Head of Process Implementation, Swisscom

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SAVING COST IN CUSTOMER SERVICE

A lower recaller rate and AHT due to guided, competent agents. Higher call deflection, thus fewer callers through intelligent, automated frontends like the IVR. No unnecessary field service deployments due to merged data that used to be siloed. More loyal customers and less churn. Why? Because good customer service makes all the difference.

  • Be More Efficient
    with AI!

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  • Save Cost with
    Automation!

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Create Revenue & Save Cost in Telecoms Customers Service

HOW YOU CAN GENERATE REVENUE

  • Reduced AHT through agent guidance

  • Higher call deflection through smarter entry channels

  • Less recallers due to better service & solution capability
  • Less agents needed through automated service channels
  • Reduced field service dispatches
  • Reduced churn due to better CX
Calculate Revenue Potential in your Customer Service

CALCULATE YOUR POTENTIAL

Even minimal changes in your customer service KPIs result in massive savings. Do the math yourself! Download our calculation excel and see how much you can save with better AHT, less recallers and higher call deflection alone! Or dive into the solvatio® NOC WHISPERER – a network alarming system that quickly pinpoints the root cause of a failure.

  • Calculate Your
    Potential!

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  • Save Money –
    Be Proactive!

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LESS COST. MORE OMNICHANNEL

Omnichannel saves time: Through the automated handling of customer enquiries. By pre-qualifying and holistically informing your agents. Omnichannel saves effort: No duplicate queries. No manual rummaging through databases. And Omnichannel creates loyalty: Your customers receive high-quality service – no matter the channel.
  • Save Cost With
    Omnichannel!

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  • Save Cost With
    Self-Service!

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Calculate Revenue Potential in your Customer Service

REGISTER FOR A DEMO!

We connect what defines you. We enhance it with data-driven technologies and automations. And we enable you. To shine in a true omnichannel environment. Have a look! See our solution in action.

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All solvatio services.

solvatio® AI DECISION COACH

Empower all channels with data-driven recommendations by AI.

solvatio® OMNICHANNEL AGGREGATOR

Turn various customer service channels into one journey.

solvatio® BOT SMARTENER

Enable your bots to solve customer service issues with smart and dynamic decision-making.

solvatio® ANOMALY WHISPERER

Pinpoint the root cause of a failure quickly through real-time customer network feedback.

solvatio® SELF SERVICE ENABLER

Create self-service customer experiences that relieve your agents and increase your accessibility.

solvatio® UNDERCOVER AUTOMATOR

Maximize automation across all systems: Automate diagnosis, solutions, and communications.