BE ONE STEP AHEAD. ALWAYS.
How the solvatio® ANOMALY WHISPERER works
To detect major disturbances in your network while identifying their root cause, the solvatio® ANOMALY WHISPERER takes the view of your customers. In cause of a major network issue, it detects a deviation from the usual number of customer requests. Then, in seconds, it finds the common denominator of customers who have reported this problem – for example, a faulty DSLAM. Finally, it alerts you about the problem – already including the root cause. After only a few customer queries you can thus pinpoint and proactively solve the problem.
PREVENT NEGATIVE CUSTOMER EXPERIENCE
Get a quick grip on the situation.
The common scenario in a major outage is an overload of your customer service channels. You’re struggling with the pressure to find the root cause ASAP – possibly sending out multiple field service teams. Meanwhile, your customers continue to get annoyed – you receive more and more calls, which now even make it difficult for customers with completely different problems to contact you. But with the solvatio® ANOMALY WHISPERER, you turn the tables: after just a handful of customer concerns, you know the root cause – and can proactively communicate and resolve the problem. Without your customer service collapsing. Without call flodding. An uproar turns into a whisper.
The solvatio® ANOMALY WHISPERER is as clever as it is simple.
If the system detects a deviation from the normal state, it searches for the common denominator of the problems. Few data points for maximum outcome.
WHY TELCOS LOVE THE solvatio® ANOMALY WHISPERER
Plug and Play standard solution
Since the solvatio® ANOMALY WHISPERER requires very few data points, it can be quickly connected and implemented. Thus, it not only provides quick value to your customer service, but also to your network operation center.
A central aspect of the solvatio® ANOMALY WHISPERER is that it detects deviations in the volume of customer requests. However, it cannot be tricked: An algorithm defines the normal state of customer requests for any time of day or week and for any condition. This prevents false alarms.
Cleverness instead of size
The key feature of the solvatio® ANOMALY WHISPERER is its simplicity. By bringing together little information, it creates great added value.
after only a handful of contacts, actions, or behaviors
The solvatio® ANOMALY WHISPERER empowers you to act fast. After just a few customer queries, it provides the root cause and informs you which other customers are affected by the fault.
of root cause, affected service or broken process/experience
The solvatio® ANOMALY WHISPERER facilitates the search for the root cause by simply changing the perspective: Instead of time-consuming network checks or technician deployments, it simply puts on the customer’s glasses and identifies the common denominator of their problems.
Proactive notification of impacted customers & reduced time to repair
The biggest advantage of the ANOMALY WHISPERER is its positive impact on customer experience: The rapid identification of faults enables you to inform customers at an early stage and even solve problems before they reach the majority of those affected.
Fewer truck rolls
Time is money – but with the solvatio® ANOMALY WHISPERER you save even more. In addition to the reduced repair time, you save everything you normally use to solve network problems. Your field service goes directly to the right place – and doesn’t have to search for the cause in several places.
With the solvatio® ANOMALY WHISPERER, you incorporate your customers’ perspective
The solvatio® ANOMALY WHISPERER helps you to hear the voice of your customers (VoC) and to draw conclusions about your operations from it: they become inspectors of your network – in addition to your own network monitoring. But instead of just reporting their problem, they also show you where exactly it is. Detecting failures has never been so easy.
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