In our case studies you can find out through selected references how our customers use solvatio and what results they were able to achieve with the various solvatio solutions.
Digital customer experience needs machine learning, omnichannel, and trouble ticket management. solvatio x enables this and solves technical customer issues.
Swisscom AG aims at reducing customer support costs through the introduction of self-service without compromising the existing high support quality.
UPC wants to reduce call handling time while improving customer experience.
A1 wanted to reduce costs through extending the E2E support chain with an integrated field service client serving the seamless collaboration between back office and the field service team.
Sunrise identified that many customers would appreciate to have advanced testing capabilities to check the proper functioning of their wireline Internet connection. As one of the first telecom operators in Europe, Sunrise decided to introduce a solvatio based Internet Check with a fast track IVR access for all Internet and TV customers and enable them to help themselves in case of basic troubleshooting.
Due to a lack of transparency about important business KPIs it was difficult to efficiently manage customer support. Moreover, in the scope of problem management it was not possible to systematically identify and eliminate root causes.