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TRUE OMNICHANNEL CUSTOMER SERVICE. SCALING CONSISTENCY.

Make every channel your best.

True omnichannel is freedom for your customers. Freedom without compromise. It’s relief for your agents. The possibility to care. It’s saving effort. Creating consistency without reducing quality. The goal? Making every channel your best.

True Omnichannel Customer Service at Vodafone

“The solvatio® bot can help “no-internet” customers with the same depth of information and competence as agents. Information is just transported differently. The key to this is a central knowledge base!

Thomas Ostendorf – Teammanager Frontend SetUp, Vodafone

SCALABILITY FOR TELECOMS SERVICE

Scalability is our favorite word at solvatio. What it means? Every piece of information exists once – but can be used everywhere. There is one source of service content – but every channel can communicate it individually. You do things once – and then thrive off consistency. True Omnichannel, ladys and gents.

  • True Omnichannel
    Customer Service!

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  • Serve AI-driven
    Support Journeys!

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True Omnichannel Customer Service is Scalability.

OMNICHANNEL CUSTOMER SERVICE

  • Equally connected frontends
  • Seamless channel hopping possible
  • Service content scales on all channels
  • Full freedom to communicate content
  • Enhancing 3rd party messengers & bots
  • Connect & empower your field service
True Omnichannel Customer Service fosters consistency

CONSISTENCY IN ACTION: TRUE OMNICHANNEL

Your customer service is only as good as your weakest channel. That’s why solvatio doesn’t just offer omnichannel. We offer true omnichannel: You have a holistic view of your customer and the service case – at any point and on any channel. You can orchestrate across boundaries – designing compelling customer journeys. And each channel benefits from the technologies, tools, and content of your customer service.

  • Make your Bots Smart
    & Omnichannel-ready!

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  • Lift the Potential
    of Self-Service!

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REGISTER FOR A DEMO!

We connect what defines you. We enhance it with data-driven technologies and automations. And we enable you. To shine in a true omnichannel environment. Find out how you can create seamless journeys across many channels.

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All solvatio services.

solvatio® AI DECISION COACH

Empower all channels with data-driven recommendations by AI.

solvatio® OMNICHANNEL AGGREGATOR

Turn various customer service channels into one journey.

solvatio® BOT SMARTENER

Enable your bots to solve customer service issues with smart and dynamic decision-making.

solvatio® ANOMALY WHISPERER

Pinpoint the root cause of a failure quickly through real-time customer network feedback.

solvatio® SELF SERVICE ENABLER

Create self-service customer experiences that relieve your agents and increase your accessibility.

solvatio® UNDERCOVER AUTOMATOR

Maximize automation across all systems: Automate diagnosis, solutions, and communications.