Swisscom is one of the leading Swiss telecommunications and IT companies. Excellent customer service is one of their main goals resulting from their self-perception as a premium provider. For them, it is not enough to understand their customers. Swisscom wants to speak their language.
Implementation of solvatio® X
Swisscom moved from solvatio® 9 to solvatio® X to reach their aim of speaking the customers´ language. In the process, solvatio® X was embedded in the overall architecture of Swisscom while the knowledge base was transferred into the new system.
With solvatio® X machine learning, omnichannel and thus an improved digital customer experience was implemented by this telecom provider. Swisscom can resolve customer issues even more effectively and sustainably in the future.