HI TELECOMS!

Intelligent customer service reduces churn, retains customers and helps you to stand out in a saturated market. With solvatio, you serve data-driven customer experiences across multiple channels while leveraging AI and delighting your customers. Integrate your data and turn it into solutions. Create customer journeys while maintaining a holistic view. All in one place.

CHOOSE YOUR CHALLENGE!

Providing Customer Experiences
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Improving Service Quality
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Scaling Through Omnichannel
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Creating Revenue & Saving Cost
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Integrating & Standardizing Data
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Leveraging AI & Next Best Actions
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we are solvatio

WHO WE ARE

solvatio enables technology to benefit people. We are creators of experiences in customer service. Arch enemies of churn. We’re best friends with your agents, analysts, and engineers. We turn effort into excellence. Silos into common value. We connect what defines you.

WHAT DEFINES US

  • Telecom’s focused orgazation
  • Data-driven mindset
  • Customer focused products
  • 25 years of AI experience
  • Agile and iterative project approach
  • Trusted by leading telco providers
what defines solvatio
our customer service mission

OUR MISSION – MAKE ICE

solvatio sails exclusively in telco water – and therefore knows how to maneuver through your IT & business infrastructures. Our mission is to MAKE ICE – to measurably, automatedly, knowingly turnkey and efficiently improve customer experiences.

OUR SOLUTION

Our flagship solution, solvatio® X, handles and solves more than 40 million support and service cases annually and proves that artificial intelligence minimizes service efforts, reduces cost and increases efficiency in customer service – all while generating better experiences for your customers. Come aboard!

our customer service solution
solvatios telecom customers

OUR CUSTOMERS

Trusted by the best: At solvatio, we benefit from long-term partnerships with leading telecom providers. Therefore we know your requirements, your systems and your challenges. We’re not generic. We’re built for telcos. Built for you.

READ OUR SUCCESS STORIES

CUSTOMER STORIES

CUSTOMER EXPERIENCES

Swisscom Case Study

“We use solvatio® X to delight our customers in the problem solution process.”

Carlo Däscher, Head of Process Implementation & CUC-IT, Swisscom

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AGENT EXPERIENCES

Swisscom Success Story

“We have initiated a mind-change with our agents by the way – they enjoy the product and working with it.”

Rocco Schiavano, Leader for Organisation Development, Swisscom

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TELECOM EXPERIENCES

Sunrise Case Study

“In a context where customers demand the best Quality of Experience for triple-play services, solvatio ensures a flawless and compelling experience to an ever-growing number of users that are reaching Sunrise on the web”

Carlo Rossi, Senior Project Manager ITBPPM / Sunrise

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OUR SERVICES AIM TO IMPROVE YOUR CX

solvatio self service enabler

Create self-service customer experiences that relieve your agents and increase your accessibility.

solvatio bot smartener

Enable your bots to solve customer service issues with smart and dynamic decision-making.

solvatio AI DECISION COACH

Empower all your channels with data-driven action recommendations by AI.

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solvatio Undercover Automator

Maximize automation across all systems: Automate diagnosis and solutions below the surface – and customer communications above.

solvatio Omnichannel Aggregator

Turn various customer service channels into one journey without borders.

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solvatio Anomaly Whisperer

Pinpoint the root cause of a failure quickly through real-time customer network feedback.

Book your demo now.