80% of your monthly data volume has already been used up. You will probably reach your monthly data limit the day after tomorrow and your Internet connection’s speed will then be reduced.

Can I book additional data volume?

I have added 500MB to your monthly data volume. You should be able to continue surfing at high speed until the end of the month now.

A fixnet connection problem was detected in your region, our experts are already working on it. May we increase your mobile data limit as compensation?

Yes, please.

You will now be able to surf on LTE flatrate until the problem is resolved.

Your router’s firmware was found to be out of date. May we update it for you automatically?

Yes, please. How long will it take?

The update will take about 2 minutes. We will let you know once it is finished.

solvatio – digital intelligent assistants for improved customer experience

solvatio – self-learning assistants for efficient service

solvatio – smart virtual assistants for service, maintenance and operation

SMART ASSISTANT

Intelligence, automation and interaction – all perfectly combined

Our digital assistants seamlessly combine interactions, automation and artificial intelligence (AI) – thereby providing for continuous improvement, evolution and growing efficiency of your digital assistant.

Intelligence, automation and interaction – all perfectly combined

INTERACTIONS & AUTOMATION

Smart, goal-oriented interactions
Our product provides for simple but superior user experience based on smart dialogs and intuitive interactions. Personalized, need-oriented and constantly available on all channels.
Powerful automation
Your business processes can be designed and automated in record time. The result: improved decisions, faster reaction times, more efficient problem resolution, higher precision in execution.
Continuous improvement – thanks to machine learning
Our digital assistants learn from each interaction in order to continuously improve quality of the provided resolutions. Hence experience generated from your business processes can be utilized more effectively.
Added value through data access and analytics
Make best use of your valuable data from business processes for optimized decision-making and continuous business improvement. Gain meaningful and relevant insights into operational aspects and KPIs.
Solutions for Telecommunication
Omni Channel
Omni Channel
solvatio Assistant readily supports omnichannel, hence customers are not restricted to reach you by phone only but can also interact with you via chat, voice- or chatbot, web portal, App or social media.
MORE…
Chat- & Voicebots
Chat- & Voicebots
Bots are an important element for smart customer service digitization, ensuring a future-proof customer service experience. Chat- and voicebots, available 24/7, can address multiple customer inquiries at the same time, hence completely eliminating frustrating hold times. MORE…
Self Service
Self Service
The customer always receives the required assistance, all around the clock. Solvatio Assistant is always up to date with regard to the complete customer history and ensures seamless customer interaction progression. Solvatio Assistant is aware of your customer’s service usage and consumption patterns, so parallel to efficient problem resolution it also promotes targeted add-on services and options in order to maximize customer experience and satisfaction. MORE…
Help Desk
Help Desk
Solvatio Help Desk automatically adapts to the skills of the respective service agent, hence exactly providing the assistance required. MORE…
Field Service
Field Service
Solvatio Assistants can help to substantially optimize the work of your field service technicians. This goes far beyond complex troubleshooting and resolution of network and home access problems. MORE…
Cross- & Upselling
Cross- & Upselling
Solvatio Assistant helps you to promote products to your customers meeting their specific demands, reduce customer churn and avoid price competition. MORE…

CASE STUDIES

solvatio Smart Analytics Helps Transform Sunrise‘s Customer Service

Due to a lack of transparency about important business KPIs it was difficult to efficiently manage customer support. Moreover, in the scope of problem management it was not possible to systematically identify and eliminate root causes. The solvatio Analytics & Reporting Framework allowed for the first time to provide significant KPIs for the customer support management as well as for problem management. solvatio Analytics has fundamentally improved technical support by enhancing process efficiency, resolution quality and customer experience.

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solvatio Self Service: an intuitive, powerful tool for self service at Swisscom AG

Using the new “Quick Check” tool, Swisscom customers can now resolve issues themselves through simple visual step-by-step instructions. In addition, the tool features tailored upgrade offers, a home device configuration assistant, smart triage to Swisscom service employees and appointment booking. With just a few weeks into service the new Quick Check tool already reached a channel share of 20%, an impressive rate after such a short period of time. Usage rates are expected to raise even further over the coming months, so the Quick Check tool will become a valuable element of Swisscom AG’s digital service footprint.

DOWNLOAD CASE STUDY

solvatio self-service troubleshooting drives SUNRISE‘s omni-channel and E2E digitalization

Sunrise identified that many customers would appreciate to have advanced testing capabilities to check the proper functioning of their wireline Internet connection. As one of the first telecom operators in Europe, Sunrise decided to introduce a solvatio based Internet Check with a fast track IVR access for all Internet and TV customers and enable them to help themselves in case of basic troubleshooting.
Sunrise implemented self-service troubleshooting covering network problems, modem and account issues and provide a fast track access to a technical expert from the contact center. The solution was built on the solvatio assurance platform reusing existing content and provided the customer a unique technical support experience.

DOWNLOAD CASE STUDY

 

solvatio Smart Analytics Helps Transform Sunrise‘s Customer Service

Due to a lack of transparency about important business KPIs it was difficult to efficiently manage customer support. Moreover, in the scope of problem management it was not possible to systematically identify and eliminate root causes. The solvatio Analytics & Reporting Framework allowed for the first time to provide significant KPIs for the customer support management as well as for problem management. solvatio Analytics has fundamentally improved technical support by enhancing process efficiency, resolution quality and customer experience.
DOWNLOAD CASE STUDY

solvatio Self Service: an intuitive, powerful tool for self service at Swisscom AG

Using the new “Quick Check” tool, Swisscom customers can now resolve issues themselves through simple visual step-by-step instructions. In addition, the tool features tailored upgrade offers, a home device configuration assistant, smart triage to Swisscom service employees and appointment booking. With just a few weeks into service the new Quick Check tool already reached a channel share of 20%, an impressive rate after such a short period of time. Usage rates are expected to raise even further over the coming months, so the Quick Check tool will become a valuable element of Swisscom AG’s digital service footprint.
DOWNLOAD CASE STUDY

solvatio self-service troubleshooting drives SUNRISE‘s omni-channel and E2E digitalization

Sunrise identified that many customers would appreciate to have advanced testing capabilities to check the proper functioning of their wireline Internet connection. As one of the first telecom operators in Europe, Sunrise decided to introduce a solvatio based Internet Check with a fast track IVR access for all Internet and TV customers and enable them to help themselves in case of basic troubleshooting.
Sunrise implemented self-service troubleshooting covering network problems, modem and account issues and provide a fast track access to a technical expert from the contact center. The solution was built on the solvatio assurance platform reusing existing content and provided the customer a unique technical support experience.
DOWNLOAD CASE STUDY

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