A1 & solvatio
FOR THE WOW EFFECT IN CUSTOMER SERVICE
The four ingredients of every wow? Efficient solutions in the event of customer problems, fast response times, knowledgeable service staff as well as digital channels that enable customers to solve even complex issues themselves. More in the case study.
OMNICHANNEL & DIGITAL FIRST
For A1, omnichannel is above all a way to better empathize with the customer. The complete transparency over all previous touch points not only increases productivity of agents, but also their understanding for the situation at hand. On top, omnichannel allows A1 to give more power to the customer directly, because customers can switch to call agents at any time without loss of context.
“The advantage of omnichannel and solvit is that we can take the customer’s perspective from A to Z. We quickly know how to help – while the they do not have to tell their whole life story.”
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