TECHNICIANS IN FIELDSERVICE
benefit from knowledge management of agents
The number of field service assignments is extremely high, especially in the telecommunications industry: one incumbent makes about 20,000 trips per day – a considerable number. If you then add the costs of a field service assignment, you arrive at an impressive 7-digit amount per year. This is where our whitepaper comes in: To minimize unnecessary field service calls, the support team needs to understand where the problem for a technical malfunction actually lies. Only then unnecessary escalations from first level to field service can be avoided.