3 Challanges for CSP on Their Way to Customer Service 4.0

How automation and integrated data helps to deliver end-to-end incident handling in telecoms customer service

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Telecoms Customer Support à la End to End: One integrates CRM, OSS, BSS and ticket systems

For you telcos, the digital age means both opportunity and challenge: Together with customer expectations, the range of different services, tools and programs used and support channels is growing. Especially for you it is therefore important to create interfaces and make data, actions and technical knowledge available to everyone. We want to help here: Our white paper tells about the great role of technical integration in this context – and how it can save you real costs.

Why Telcos in particular save costs with integration

  • Data comes from different systems & actors – and is used for different purposes
  • Many parallel tools and systems (CRM, OSS, BSS, …) are in use
  • Work steps and findings build on each other, departments access different sources of information
  • Nowhere else are so many data produced and processed
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“ 56 % of the customers feel that it is important to be fowarded quickly to an agent who has access to the customer history”


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